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Here are step-by-step directions for uninstalling and reinstalling HP Photo Creations on Windows 10: The easiest place to download HP Photo Creations is at The software checks for updates each time you launch it, so it's always up to date.
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(Drivers are the software that handles communication between your printer and computer.) Reinstalling the full-feature printer drivers would be a good approach.
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Yes, this sounds like a printer driver issue. » Browse the FAQ at Ĭlick Thumbs Up on a post to say Thank You!Īnswered? Click post " Accept as Solution" to help others find it. » Contact Customer Support - get answers from the experts » See the HP Photo Creations video tours - cool tips in under 2 minutes » Visit the HP Photo Creations Facebook page - news, tips, and inspiration RocketLife, developer of HP Photo Creations (Office hours are Monday-Friday, 9-6 Eastern, except major holidays.) The site contains illustrated tutorials and a chat feature to reach the US support team. Having trouble? There are support staff to help you with your print-at-home projects:Ī dedicated support site is provided at. Help and How-to Documents > Print projects and photos View the videos within the program on the Getting Started page.
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This problem might be more apparent in a computer that has been "upgraded" (migrated) to Windows 10 from an older version of Windows. Athough it is supposed to work properly on Windows 10, there are occasional reports (in the forum) that this is simply not the case for every printer and / or every installation of Windows 10. The printer software available for this printer is an older version.
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Photo Creations depends on a solid, working, installation of the Full Feature Software - if all else fails, consider reinstalling the Full Feature Software.Regardless of other things you try: Restart everything (including your router) and then log back in.
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Some people like this one: Revo Uninstaller (Free version) Microsoft: Fix problems that block programs from being installed or removed If printer software will not uninstall, appears to be removed and then shows up again, or is otherwise not “going away” when you tell it to do so, try an Uninstaller program.
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Use a "remove" utility to make sure the exsisting Photo Creations program set is removed.Check your Windows Updates - click the "check for updates" to be sure there is not something lurking about that needs to be installed.If you are running Windows 10, the Windows 7 compatibility setting is not appropriate for the program.I have been trying to fix this for hours & am very disappointed.
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I do not want to uninstall & reinstall my HP printer program because I've had big issues with this causing new problems in the past. I also tried downloading HPPC from Google (my default browser), Firefox, & Microsoft Edge, but got the same results. I tried the HP Print & Scan Doctor, & it said everything was fine. It's an 8.5x11 collage of photos & all the printer settings & HPPC settings are set to print an 8.5x11 photo. I tried setting the compatibility mode to Windows 7, & now a photo will print, but only one slice of it. I tried both, but it still won't work, even after restarting my printer & computer. I tried uninstalling HPPC & reinstalling it, & found 2 different links on the HP forum to try. I found a link on a website & downloaded it again, but then it wouldn't print at all, from HPPC.
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Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.